2/27/2023 0 Comments Depersonalization exampleExceeding quotas, gaining new customers, and outperforming competitors and colleagues are sources of rewards, with personal income augmentation, firm revenue and profits, and customer satisfaction representing important outcome implications. These emotionally charged interactions often engender job-induced tension. ![]() Meanwhile, in addition to closing sales, telecommunication sales managers must often interact with angry clients who have been disappointed by a poor product and/or service. To “win” the business, salespeople must regularly overcome stiff competition. Furthermore, these employees must keep pace with telecommunications innovation, technology, and telecommunications market trends, learn to withstand customer objections, and train junior assistants. The work environments of telecommunication sales managers are always challenging, involving numerous daily face-to-face client interactions and communication with existing customers by telephone. The findings not only confirm that high job demands, low job control, and low social support at work contribute to burnout but also contribute to the novel understanding that workplace bullying plays an integral role. (4) Conclusions: the present study fills a gap in the research surrounding the three dimensions of burnout. Finally, direct experiences of negative acts at the workplace, job control, social support at work, bullying exposure duration, family crises, physical inactivity, smoking and alcohol, and body mass index were the most important predictors of reduced personal accomplishments. Witnessing bullying at the workplace, job control, self-rated health, and physical inactivity were the strongest predictors of depersonalization. (3) Results: job demands and witnessing bullying at the workplace were the most powerful predictors of emotional exhaustion, followed by self-rated health, night work, education, and physical inactivity. The hierarchical regression analysis revealed the predictors of emotional exhaustion, depersonalization, and reduced personal accomplishment. ![]() (2) Methods: 849 survey respondents completed an anonymous questionnaire that included items representing psychosocial factors at work, lifestyle characteristics, and the Maslach Burnout inventory. We studied the gap in the literature by simultaneously considering the three commonly recognized dimensions of burnout (emotional exhaustion, depersonalization, and reduced personal accomplishment) using a representative sample of telecommunication sales managers. Most of these studies have analyzed the associations between emotional exhaustion and various work factors. (1) Background: Various investigations have confirmed that burnout prevails in intensive and demanding contemporary working environments.
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